Privacy Policy

The Sweet Life Connect™
Privacy Policy

Last updated: August 2026

The Sweet Life Connect™ ("The Sweet Life Connect", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, interact with us through social media, complete a form or otherwise engage with The Sweet Life Connect.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Information we may collect

Depending on how you interact with us, we may collect information such as:

your name
email address
phone number
organisation, profession or role
information you provide when contacting us
information provided through enquiry or registration forms
your preferences regarding our services, resources or communications
information you voluntarily provide through social media
technical information relating to your use of our website, such as browser type, device information, IP address and website activity.

Health information

The Sweet Life Connect may operate in an environment involving diabetes education and people living with diabetes. If you voluntarily provide information about your health or diabetes, that information may constitute sensitive information under Australian privacy law.

We will only collect, use or disclose sensitive information where permitted by law and, where required, with appropriate consent. Australian privacy law provides additional protections for health information.

Please do not provide personal medical information through ordinary website enquiries or email unless we specifically ask you to do so through an appropriate and secure process.

2. How we collect information

We may collect personal information:

directly from you when you contact us
when you complete a form
when you subscribe to communications
when you participate in an event, program or initiative
when you communicate with us through social media
automatically through our website and associated technologies.

We generally collect information directly from you. Australian privacy principles require organisations to collect personal information by lawful and fair means and generally directly from the individual concerned.

3. Why we collect personal information

We may collect and use personal information to:

respond to enquiries
communicate with you
provide information, resources or services you have requested
understand the needs and interests of our community
develop and improve our programs and services
manage registrations and participation
maintain and improve our website
send communications you have requested or consented to receive
conduct business administration and record keeping
comply with legal obligations
protect the security and integrity of our services.

We will not collect more personal information than is reasonably necessary for our functions and activities.

4. Use and disclosure

We may use or disclose personal information where reasonably necessary for the purpose for which it was collected, where you have consented, where required or authorised by law, or in other circumstances permitted by applicable privacy law.

Depending on the service involved, we may use third-party providers for website hosting, forms, email, analytics, communications, payment processing, technology and other business functions.

Where appropriate, we take reasonable steps to ensure that third-party providers handle information consistently with applicable privacy requirements.

5. Overseas disclosure

Some technology and service providers we use may store or process information outside Australia.

Where this occurs, we will take reasonable steps to manage those arrangements in accordance with applicable Australian privacy requirements.

6. Direct marketing

We may send you information about The Sweet Life Connect, educational resources, events, programs or other relevant developments where permitted by law and, where required, with your consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or contacting us.

Where health information is involved, additional privacy restrictions may apply.

7. Cookies and analytics

Our website may use cookies, analytics and similar technologies to understand how visitors use our website, improve functionality and understand website performance.

These technologies may collect information such as your device, browser, approximate location, pages visited and interactions with the website.

You can adjust cookie and browser settings through your browser or device, although disabling certain technologies may affect website functionality.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal exceptions.

Requests can be made using the contact details below.

10. Privacy concerns and complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.

Email: hello@thesweetlifeconnect.com

We aim to respond to privacy enquiries and complaints within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on this page with the date of the most recent update.

12. Contact

The Sweet Life Connect™
Email: hello@thesweetlifeconnect.com